For passengers, booking and flying remains a process with many pain points. However, these represent opportunities for airlines, as by solving or easing these problems they can differentiate their services and avoid becoming just commodities in the eyes of consumers.

If airlines can properly harness technology in a way that meets customer’s needs, then they will be able to drive revenue growth long-term as they build customer loyalty.
Improving the Airline Experience
How Technology Is Changing Customer Experience and Communications
EyeforTravel Limited, a registered company in England and Wales - Registered Number 06286442. 7-9 Fashion Street, London, E1 6PX, UK | Terms and conditions
Alex Hadwick
Head of Research
EyeforTravel
alex@eyefortravel.com
+44 207 422 4315

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To help you get this process right, EyeforTravel’s white paper will investigate:
  • How passengers currently view airlines’ use of technology.
  • What kind of technologies and digital services passengers want to use.
  • Where airlines are falling short with their customer-facing services.
  • Which airlines are innovating with new digital services.
  • How airlines can act to improve the services they offer today and in the future.
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